Suhail Khan

Agentic AI Shopping Experience:Designed a multi-agent AI shopping experience that streamlined the AE customer journey from inspiration to checkout, targeting reductions in bounce rate and decision fatigue.

Product Discovery & Requirements: Led product discovery, user-journey mapping, and PRD development to define agent capabilities, success metrics, and system flows; partnered with AE stakeholders to align on feasibility, data needs, and business impact.

Product Development: Conducted in-depth user research with internal integration engineers and OEM & EPC stakeholders to identify and prioritize high-impact features. Created wireframes, EPICs, and user stories, reducing configuration time by 40% and lowering support dependency.

AI Chatbot Deployment: Built an AI-powered Slack chatbot using Node.js, Claude API, and Google Sheets for automated feedback collection, achieving 80%+ participation and delivering insights for leadership reviews.

Product Development: Spearheaded the roadmap for Walled Redact and Walled Correct, enabling enterprises to integrate third-party LLMs via APIs, SDKs, and on-prem deployments; delivered safe outputs while reducing compliance risks by up to 40%.

Feature Launch: Led the development of Work Orders under-completion support in Oracle Supply Chain Management Cloud, collaborating with cross-functional teams to define requirements and prioritize features. Conducted customer research to address key pain points, resulting in $1.2M in annual revenue growth.

30% reduction in transaction time via mobile-friendly UI optimization

24% increase in product adoption through customer pain point resolution

Artificial Intelligence (AI): Boosted chatbot engagement by 30% by improving datasets through collaboration with engineers and data scientists and conducting workshops, articles and sending targeted email newsletters.

Automated System Monitoring: Drove adoption of python-based rule engine that categorize CPU/disk metrics, drove its adoption across 10+ teams by creating training materials, hosting workshops, and showcasing value, resulting in a 50% increase in its usage.

Product Marketing: Led digital marketing for ClientFlow.com(project management software), increasing MQLs by 70% and MQL to PQL conversion by 50% through SEO, Google Ads, and inbound/outbound campaigns, using insights from Hotjar and Google Analytics.

Competitive Analysis: Conducted competitor analysis of five competitors to find out target keywords and published optimized content which led to 20% increase in market qualified leads.

Email Marketing: Led a GST compliance email campaign for Vin eRetail, resulting in a 30% increase in demo registrations through optimized CTAs, A/B testing, and targeted content.

Newsletter Campaign Management: Created and managed weekly newsletter, boosting click-through rates by 20% by incorporating industry insights, client success stories, and effective CTA placements.